Displaying results for: All downloads (87)
| Name | Description | Type |
Date |
Release | Download |
|---|---|---|---|---|---|
| Contact Center Documentation Roadmap |
This document provides an overview of all technical documentation for Contact Center Release 7.0. Applicable to Contact Center 7.0, Contact Center 7.1 and Contact Center Express 7.1. |
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01.12.2009 | 7.1 |
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| Contact Center Troubleshooting |
The Nortel Contact Center Troubleshooting guide contains the fundamental concepts and procedures required to troubleshoot the server software in Contact Center 7.0. Applicable to Contact Center 7.... |
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01.12.2009 | 7.1 |
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| Contact Center Express Administration |
Contact Center Express is targeted at the small contact center market of up to 100 active agents and a maximum of 5000 calls per hours. Contact Center Express is a SIP-based single server solution... |
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01.12.2009 | 7.1 |
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| Contact Center Routine Maintenance |
The Nortel Contact Center Routine Maintenance guide contains the procedures required for routine maintenance in Contact Center 7.0. |
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01.12.2009 | 7.1 |
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| Contact Center SIP Commissioning |
This document describes the steps to configure the necessary aspects of a newly-installed SIP Contact Center Manager Server 7.0, so it can process incoming contacts. Applicable to Contact Center 7... |
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01.12.2009 | 7.1 |
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| Contact Center Express Installation and Commissioning |
Nortel Contact Center Express Installation and Commissioning contains the procedures to install, commission and, if necessary, uninstall the software for Contact Center Express 7.1. |
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30.11.2009 | 7.1 |
|
| Contact Center Terminology |
This document provides terminology for Contact Center 7.0. Applicable to Contact Center 7.0, Contact Center 7.1 and Contact Center Express 7.1. |
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30.11.2009 | 7.1 |
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| Contact Center Express Release Delta (4.2 to 7.0) |
The Nortel Contact Center Express Release Delta describes the new features and the document changes in Contact Center Express 7.0. |
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30.11.2009 | 7.1 |
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| Contact Center Multimedia Web Communication Manager Screen Cam |
This video demonstrates the capabilities offered by Web Communication Manager. It consists of a series of Web Services designed to provide you with the ability to customize facilities such as text... |
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24.11.2009 | 6.0 |
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| Contact Center Multimedia Web Communication Manager: Customer Interface Sample Website Screen Cam |
This video describes the sample Customer Interface website and 3rd party Web services available in CCMM 6.0. The sample website shown here is a reference implementation to assist Developers that... |
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24.11.2009 | 6.0 |
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