Nortel Contact Center Release 7.0 is by far one of the most advanced Contact Center applications in the market today with hundreds of new features and enhancements that reduce costs, enhance the customer experience and improve time-to-revenue. Building on the foundation created by Contact Center 6.0, this new release offers a wide range of innovative capabilities including open interfaces for communications-enabled business processes, advanced unified communications within the contact center and integrated predictive outbound campaigns.