This sample application provides the capability to analyze your Contact Center statistics using a browser-based pivot table. When deployed in your network, the application allows users to “slice and dice” the Contact Summary Statistics using a web browser, with functionality similar to that available in spreadsheet pivot tables.

Target users: Contact Center business analysts, operations managers, administrators and supervisors.
Client requirements: Internet Explorer, Microsoft Office.
Server requirements: Contact Center 7.0

Download this sample application here. A full description is included in this Tutorial.

You can watch a video on using Contact Center Analytics Online Pivot Table sample application by clicking here.

You can watch a video on how to use the Contact Center Analytics Online Pivot Table sample application to find customers who abandoned their call while waiting for service in a Contact Center queue by clicking here.

Related Documentation:

Nortel Contact Center Performance Management

Nortel Contact Center Performance Management Data Dictionary

Nortel Contact Center Real-time Data API Programmer’s
Guide